* Delivered with Care—Anywhere in the World, on Us
DELIVERY & SHIPPING
Delivery & Shipping
At Pashmirah, we take the utmost care to ensure that your order reaches you safely, no matter where you are in the world. Each piece is meticulously prepared for shipment, reflecting the same dedication and craftsmanship that defines our collections.
1. Global Shipping & Partners
We proudly offer worldwide shipping through trusted logistics partners, including DHL Express, FedEx, UPS, and other premium carriers of the same standard, ensuring secure and reliable delivery to your destination.
2. Processing & Delivery Time
Processing Time: Orders are processed within 4-5 business days.
Delivery Time: Depending on your location, delivery typically takes between 2 to 3 weeks.
Express Shipping: If you require an expedited service for a special occasion, please contact us for tailored courier arrangements.
During peak seasons or unforeseen circumstances, minor delays may occur. Pashmirah cannot be held responsible for delays caused by customs clearance, weather disruptions, or other external factors beyond our control.
3. Shipping Costs & Express Services
Shipping charges are calculated at checkout based on your location and the selected service.
For express delivery or specific courier preferences, please contact our team at care@pashmirah.com or via WhatsApp at +91 9419999006 before placing your order.
For further assistance, our customer care team is always available to help.
4. Order Confirmation & Shipment Tracking
Once your order is dispatched, you will receive an email with your tracking number (AWB) and a link to monitor your shipment’s progress. You may track your order directly on the courier’s website by entering the provided AWB number in the “Track Your Shipment” section.
For any assistance regarding your delivery, feel free to contact our customer care team.
5. Delivery Time
At Pashmirah, every order is handled with the utmost care to ensure a seamless experience. Orders are processed within 48 hours of confirmation, excluding weekends and public holidays.
Estimated delivery timelines:
Within India: 2 to 4 working days
European Union: 2 to 3 weeks
Rest of the World: 2 to 4 weeks
Delivery times may vary based on destination, customs clearance, and local courier efficiency. While we strive to ensure timely arrivals, unforeseen circumstances such as weather conditions, customs inspections, or carrier delays may impact the schedule.
For expedited shipping requests, please contact us.
6. Important Considerations
Once an order has been shipped, changes to the delivery address may not be possible. Kindly ensure accuracy at checkout.
All shipments include an official invoice with the declared value of each item. For tax and customs purposes, the value of goods will be visible on the shipment documentation.
We do not ship to P.O. boxes or parcel lockers to maintain the integrity and security of your purchase.
For any specific inquiries regarding delivery or special requests, our team is available at care@pashmirah.com or via WhatsApp at +91 9419999006.
7. Responsibilities & Limitations
While we strive for timely delivery, Pashmirah is not responsible for delays caused by customs inspections, adverse weather, or unforeseen logistical challenges.
Customs duties, import taxes, or clearance fees are the recipient’s responsibility, as they vary by country.
8. Finality of Orders & Address Accuracy
Once an order is shipped, changes to the delivery address are not possible.
We encourage customers to double-check all shipping details before confirming an order.
Bespoke & Custom Orders
1. Delivery Timeline for Bespoke Creations
Each bespoke Pashmina shawl, stole, saree, or embroidered piece is a labor of artistry, crafted with meticulous care. Due to the intricate handmade process, custom orders may require additional time for creation and delivery.
The estimated production timeline for bespoke pieces will be communicated upon order confirmation.
Once completed, your order will be shipped via our premium logistics partners with standard or express delivery options available.
As these pieces are made exclusively for you, cancellations or modifications after production has begun are not possible.
For personalized timelines or special delivery requests, please contact us at care@pashmirah.com or via WhatsApp at +91 9419999006.
Duties, Taxes & Customs
International Orders
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by local regulations and are the customer’s responsibility. Pashmirah has no control over these costs and cannot predict their exact amount.
Any applicable duties or taxes must be settled directly with the respective customs authorities.
If a shipment is refused due to unpaid duties, taxes, or customs clearance fees, the cost of return shipping (if applicable) and any associated charges will be deducted from the refund.
For any concerns regarding customs or duties in your country, we recommend consulting your local customs office before placing an order.