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About Pashmirah
1. What makes Pashmirah Pashmina shawls so special?
Every Pashmirah Pashmina shawl carries within it the quiet rhythm of a master artisan’s hands—hands that have spent a lifetime perfecting a craft passed down through generations. It begins in the remote, high-altitude pastures of Ladakh, where the finest Changthangi goats yield an exquisite undercoat, softer and rarer than any other wool. But raw material alone does not create a masterpiece.
Each thread is woven by hand—a skill so rare that fewer and fewer artisans today possess it. The weaving is done on traditional wooden looms, where every motion is deliberate, every thread placed with precision. And if embroidery graces the shawl, it is not mere decoration—it is a dialogue between the artisan and the fabric, taking months, sometimes years, to complete.
No two Pashmirah shawls are identical. They are not produced; they are composed, like a piece of music or a work of art. The result is something that cannot be replicated by machines, something that defies trends and seasons. A Pashmirah Pashmina shawl is not simply owned; it is inherited, cherished, and woven into the story of the wearer.
2. Are all Pashmirah products truly handmade?
Yes, every Pashmirah creation is crafted by hand, without exception. From the delicate spinning of the finest Pashm fibers to the meticulous hand embroidery, each piece passes through the skilled hands of master artisans. There are no shortcuts—only time-honored techniques, patience, and an unyielding dedication to excellence.
Unlike mass-produced textiles, every Pashmirah piece bears the imperfections that make it human—the irregularities that are proof of its authenticity. No two pieces are identical, because true luxury is not replicated. It is created, one meticulous movement at a time.
3. Why is Pashmina considered a luxury fabric?
Pashmina is rare, demanding both nature’s gift and human mastery. Sourced from the delicate undercoat of Changthangi goats, it is impossibly fine—so light yet astonishingly warm. Every strand is spun by hand, for machines would break its fragile fibers. Weaving it requires skill passed down through generations, and when adorned with embroidery, months or even years of artistry unfold. This is not just fabric; it is heritage, patience, and refinement woven into something truly exceptional.
4. How does Pashmirah ensure authenticity and quality?
Authenticity at Pashmirah is not a claim—it is a commitment. Every Pashmina shawl begins with the purest hand-combed wool from Changthangi goats, spun and woven by master artisans using time-honored techniques. No shortcuts, no blends—just unadulterated craftsmanship. Each piece is meticulously inspected, ensuring perfection in texture, weave, and finish. Our embroideries are done by hand, stitch by stitch, with a precision only true artisans possess. Every Pashmirah creation carries an assurance of authenticity, a testament to skill, and a legacy of excellence.
5. Where are Pashmirah products crafted?
Every Pashmirah creation is born in the heart of Kashmir, where centuries-old craftsmanship meets the hands of master artisans. From the delicate hand-spinning of raw Pashm fiber to the intricate needlework of Sozni embroidery, each piece is crafted in workshops and homes where skill is inherited, not taught. Each piece is a living expression of a culture, woven and embroidered in Kashmir.
6. What traditions and craftsmanship are preserved in Pashmirah products?
Pashmirah preserves Kashmir’s most revered traditions—where every creation is an heirloom in the making. The delicate art of hand-spinning transforms raw Pashm fiber into gossamer threads, woven on traditional wooden looms by artisans who inherit their craft through generations. The age-old Kani weaving technique, once favored by Mughal emperors, brings to life intricate motifs through a meticulous process using wooden bobbins instead of a shuttle. The needlework of Sozni and the bold strokes of Aari embroidery add depth, dimension, and poetry to each piece—every stitch guided by an artisan’s hand, never a machine. Pashmirah does not replicate tradition; it carries it forward, unaltered and unyielding.
7. Do you offer limited edition or bespoke pieces?
Exclusivity is at the heart of Pashmirah. We offer limited-edition pieces that are never replicated, ensuring that each creation remains as rare as the hands that craft it. For those who seek something truly personal, we offer bespoke Pashmina shawls, sarees, and accessories—custom-woven, hand-embroidered, and designed to reflect your vision. From intricate embroidery patterns to heirloom-worthy craftsmanship, every bespoke piece is a collaboration between you and Kashmir’s finest artisans.
Products
1. What exactly is Pashmina, and how is it different from cashmere and other wool?
Pashmina is the purest and finest grade of cashmere, but not all cashmere is Pashmina. Sourced exclusively from the undercoat of the Changthangi goat, found at altitudes over 14,000 feet in Ladakh, Pashmina fibers are significantly finer—measuring below 16 microns in diameter, making them softer, lighter, and more delicate than standard cashmere. Unlike machine-processed cashmere, authentic Pashmina is entirely hand-spun, hand-woven, and often hand-embroidered in Kashmir, preserving an artistry that has remained unchanged for centuries. This labor-intensive process and the rarity of the fiber make Pashmina distinct from any other wool in the world.
2. Why are Kashmiri Pashmina shawls so expensive?
Kashmiri Pashmina shawls are rather priceless in their craftsmanship, heritage, and rarity. The fiber itself is among the rarest in the world, gathered with care from the Changthangi goats of Ladakh, whose fine undercoat is shed only once a year. The yarn is then delicately prepared to preserve its exquisite softness. The weaving, done on traditional wooden looms, demands weeks of meticulous effort. When adorned with Kashmiri embroidery—such as the delicate Sozni or the ethereal Jali—the process extends to months, sometimes years, as every stitch is placed with unwavering precision.
This level of artistry, patience, and generational mastery elevates Kashmiri Pashmina beyond mere luxury—it becomes an heirloom, untouched by time or trends.
3. How can I identify an authentic Pashmina shawl?
The most reliable way to identify an authentic Pashmina is through proper certification and trusted provenance. At Pashmirah, every Pashmina shawl comes with a Certificate of Authenticity, guaranteeing that it is 100% pure Pashmina. This certificate serves as a lifelong assurance of its origin, craftsmanship, and purity.
Another key marker of authenticity is the Geographical Indication (GI) certification, which verifies that the Pashmina is handwoven in Kashmir using traditional methods and sourced from the Changthangi goats of Ladakh. Pashmina bearing a GI tag ensures that it is genuine and not a mass-produced imitation.
Beyond certification, true Pashmina is distinguished by its incomparable softness, delicate weave, and warmth without weight—a masterpiece of nature and craftsmanship.
4. What makes Kashmiri hand embroidery unique?
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5. Why does it take so long to create a Pashmina shawl?
Creating a Pashmina shawl is a slow, exacting process—one that cannot be rushed without compromising its essence. The journey begins with the finest Pashm fiber, gathered from the Changthangi goats of Ladakh. This fiber is incredibly delicate, requiring expert handling at every stage.
Weaving is done on traditional wooden looms, where artisans interlace each thread with precision. A plain Pashmina shawl takes weeks to complete, but when adorned with intricate craftsmanship, the timeline extends dramatically. Kani shawls, woven using wooden bobbins instead of a shuttle, require masterful skill and can take over a year to complete. Sozni and Jali embroidery, done with microscopic needlework, demand months of effort, while a fully embroidered Jama shawl—where no part of the fabric is left bare—can take artisans years to finish.
Each Pashmina is time-honored, carrying within it an artistry that refuses to be hurried.
6. What is the difference between a Pashmina shawl and a scarf?
A Pashmina shawl and a Pashmina scarf are both made from the same exquisite Pashm fiber, but they differ in size and styling.
A Pashmina shawl is larger, traditionally around 100 cm × 200 cm (40 in × 80 in) or more, designed to drape elegantly over the shoulders. It offers versatility—worn as an opulent wrap, layered over ensembles, or styled as a statement piece.
A Pashmina scarf is more compact, typically around 70 cm × 200 cm (28 in × 80 in) or smaller, offering effortless sophistication. It is designed for everyday luxury, easily wrapped around the neck or styled with modern silhouettes.
Both embody the same heritage, craftsmanship, and unparalleled softness—the difference lies in how you choose to wear them.
7. What are the types of Kashmiri hand embroideries available?
The Art of Kashmiri Hand Embroidery
Kashmiri hand embroidery is a realm of patience, precision, and poetic beauty. Each stitch, a silent testament to generations of mastery. Broadly, this artistry is defined by its technique, coverage, and, in some cases, woven embellishment mistaken for embroidery.
I. Embroidery Techniques: The Art of the Needle
Sozni Embroidery – The crown jewel of Kashmiri needlework. Exquisitely fine and impossibly delicate, Sozni embroidery creates intricate paisley and floral motifs that seem almost painted onto the Pashmina.
Jali Embroidery – A refined evolution of Sozni, where the stitches are so minuscule and precise that the fabric appears translucent, like the finest lace.
Tilla Embroidery – A regal adornment of gold or silver metallic threads, traditionally reserved for nobility and ceremonial attire. A luminous embellishment that turns Pashmina into an heirloom.
Rezkar Embroidery – A denser, more intricate variation of Sozni, where every motif is layered with heightened detailing. A symphony of precision and depth.
Shahtoosh-Style Sozni – Sozni at its most ethereal—crafted to mirror the lightness of the fabled Shahtoosh shawls, this embroidery elevates the softest Pashmina to an almost weightless elegance.
Dorukha (Double-Sided) Sozni – A marvel of Kashmiri craftsmanship. The embroidery appears identical on both sides, requiring unmatched mastery. A technique as rare as it is breathtaking.
Khat-Rast (Stripe) Embroidery – A striking interplay of linear embroidery, arranged in geometric or floral stripe patterns, lending the fabric a rhythmic grace.
Paper Mache Embroidery – Inspired by Kashmir’s famed papier-mâché art, this embroidery is rich with bold, hand-painted-like motifs, bordered with satin stitch precision.
II. Embroidery Coverage: The Scale of Artistry
Hashidar (Border Embroidery) – Delicate embroidery tracing the edges of the shawl, lending an air of understated elegance while preserving the purity of the central fabric.
Baildar (Running Border Embroidery) – A continuous, flowing border, often in floral vines or meandering paisleys, encircling the fabric in timeless beauty.
Pallu Embroidery – Opulent needlework concentrated at the two ends of the Pashmina, creating a breathtaking frame while leaving the center unadorned.
Butidar (Scattered Motifs) – A poetic scattering of delicate motifs across the fabric, a whisper of embroidery that enhances without overwhelming.
Jama (Full-Coverage Embroidery) – The pinnacle of Kashmiri embroidery. A Jama Pashmina is a tapestry of painstaking detail, where every inch is adorned, often taking artisans years to complete.
III. Woven Masterpieces: The Art Disguised as Embroidery
Kani Weaving – An ancient technique where elaborate patterns are woven directly into the fabric using wooden bobbins (Kanis), creating motifs that mimic embroidery. A single Kani shawl can take over a year to craft.
Dorukha Kani – The rarest of the rare. Kani weaving perfected—where the pattern is identical on both sides, making the shawl reversible. An achievement only the most masterful hands can bring to life.
8. How does the density and complexity of embroidery affect the time and cost?
The density and complexity of embroidery shape both the time invested and the value of a Pashmina shawl. Simple designs like Butidar or Hashidar take months, while intricate styles like Pallu or Tilla require greater precision and time. Masterpieces such as Jama, Dorukha, or Jali embroidery—where every inch is adorned—demand years of dedication. The rarer the craft, the higher its worth. Fine silk, gold threads, and meticulous handwork elevate these shawls beyond textiles; they become heirlooms, woven with patience, artistry, and time. A true Pashmina cannot be rushed—it is perfected over generations.
9. How many artisans work on a single Pashmina shawl?
The creation of a Pashmina shawl is a symphony of skilled hands, each playing a vital role. It begins with the herders of Ladakh, who collect the rare Pashm fiber. Spinners then refine it into the softest yarn, a process requiring immense precision. Weavers take over, interlacing each thread on traditional wooden looms—a plain shawl alone can take weeks. When adorned with embroidery, the journey extends further. Sozni, Jali, or Jama embroidery can involve a single artisan working for months or even years, while elaborate Kani weaves require a team of master weavers meticulously following coded patterns. In total, a single shawl may pass through the hands of 10 to 15 artisans, each leaving behind an imprint of their mastery.
10. Are there visible signs that indicate genuine craftsmanship in a Pashmina?
Yes, a genuine handcrafted Pashmina carries subtle yet unmistakable signs of true artistry. The weave is never rigidly uniform—its handwoven nature creates slight irregularities, lending it an organic softness. The texture is featherlight yet warm, with a gentle, almost cloud-like feel against the skin. In embroidered pieces, authentic Sozni or Jali embroidery is painstakingly fine, appearing almost like a painting on the fabric rather than mere stitches. The reverse side of the embroidery is another giveaway—meticulously crafted pieces have clean, delicate needlework without stiff backing or loose threads. Kani shawls, woven rather than embroidered, reveal their intricacy in the coded knots visible along the selvage. Unlike machine-made imitations, an authentic Pashmina carries the soul of its maker—subtle variations, unparalleled finesse, and a warmth that is both physical and timeless.
11. Do all Pashmina shawls have embroidery, or are some left plain?
Not all Pashmina shawls are embroidered—some are left in their purest form, allowing the beauty of the weave and texture to take center stage. A plain Pashmina is an understated luxury, cherished for its unparalleled softness, warmth, and featherlight feel. These unembellished shawls highlight the finesse of traditional weaving, making them timeless essentials.
Beyond embroidery, Pashmina artistry extends to woven patterns such as stripes, checks, and the rare Ikat-inspired designs, each adding a distinctive character. Reversible Pashmina shawls, woven with precision, offer two wearable sides, while Zari Pashmina, interwoven with gold or silver threads, exudes regal grandeur. Whether left plain, adorned with intricate embroidery, or enhanced with exquisite weaves, every Pashmina is a testament to heritage, craftsmanship, and timeless elegance.
12. What makes Pashmina baby snugs and blankets special?
Pashmina baby snugs and blankets are the epitome of warmth, purity, and tenderness. Made from the finest Pashmina, they offer an unparalleled softness that is gentle against a baby’s delicate skin. Lightweight yet incredibly warm, they cocoon the child in natural comfort without bulk. Unlike synthetic alternatives, Pashmina is breathable and adapts to temperature changes, keeping babies cozy in winter and cool in summer. Each piece is crafted with the same artistry as heirloom Pashmina shawls—whether left unembellished for a whisper-soft touch or adorned with delicate embroidery for a touch of tradition. They are keepsakes—woven with care, meant to be cherished for generations.
13. Are Pashmirah baby products safe for sensitive skin?
Pashmirah baby products are crafted from the finest Pashmina, known for its softness and breathability. Free from synthetic fibers, they are naturally lightweight and gentle. While Pashmina is often well-tolerated, every baby’s skin is unique. We recommend a patch test for those with particularly sensitive skin to ensure the utmost comfort.
14. Can Pashmina pocket squares be embroidered or customized?
Yes, Pashmina pocket squares can be embroidered or customized, transforming them into refined expressions of craftsmanship. Delicate Sozni embroidery, intricate Tilla work, or even bespoke monograms can be added, elevating them from an accessory to a statement of artistry. Each piece is handcrafted, ensuring exclusivity and timeless elegance.
Contact us to commission your bespoke design.
15. How long does it take to create a personalized pocket square?
The time required to create a personalized Pashmina pocket square depends on the level of customization. A plain handwoven pocket square can be ready in days, while one with intricate Sozni or Tilla embroidery may take weeks. Fully customized designs, especially those with dense embroidery or monograms, require meticulous craftsmanship and can take a month or more to complete. Each piece is a testament to time-honored artistry, ensuring that no two are ever alike.
16. What types of embroidery are available for Pashmina sarees?
Pashmina sarees can be adorned with a range of exquisite Kashmiri embroideries, each adding a distinct character to the fabric. Sozni embroidery, with its delicate, hand-laid stitches, creates intricate floral and paisley motifs that blend seamlessly into the weave. Jali embroidery, an ultra-fine variation, gives the illusion of lace-like transparency. Tilla embroidery, worked in gold or silver metallic threads, adds a regal touch, making it ideal for special occasions. Paper Mache embroidery, inspired by traditional Kashmiri craftsmanship, features bold, colorful patterns reminiscent of painted designs. Each embroidered Pashmina saree carries the skill and vision of generations, turning fabric into a canvas of heritage and artistry.
17. How long does it take to create a Pashmina Saree??
The time required to craft a Pashmina saree depends on its complexity. A plain, unembellished weave takes several weeks, while an embroidered saree demands significantly more time. A finely embroidered Sozni saree can take months, and a fully embroidered Jama saree—where no inch of fabric is left bare—can require over a year. Each saree is a labor of devotion, with artisans meticulously bringing it to life, stitch by stitch.
18. Can I order a bespoke Pashmina saree with intricate embroidery?
Yes, a bespoke Pashmina saree with intricate embroidery can be created to reflect your vision. From delicate Sozni work to elaborate Jama embroidery, each piece is crafted with meticulous precision. Given the time-intensive nature of the artistry, a custom saree may take several months to over a year to complete. Each commissioned piece is a collaboration between the artisan and the wearer—an heirloom in the making.
Contact us to commission your bespoke design.
19. Do you offer men’s Pashmina shawls and how are they different from women's designs?
Yes, we offer men’s Pashmina shawls, crafted with the same authenticity and artistry as our women’s collections. Men’s shawls are typically larger, around 52 x 102 inches, ensuring a generous drape. While many feature solid hues, fine weaves, or subtle patterns like stripes and checks, embroidered styles are also available. Embroidery for men’s shawls is often more restrained, primarily adorning the borders, though Jama shawls—fully embroidered pieces—are designed in colors and motifs that align with masculine aesthetics. Kani shawls, a favorite among men, showcase intricate patterns in tones and designs curated for a distinguished appeal.
Time and Craftsmanship
1. How long does it take to weave a Pashmina shawl?
Weaving a Pashmina shawl is a meticulous process that takes anywhere from a few weeks to several months, depending on the complexity of the design. A plain weave shawl can take a few weeks, while intricate Kani shawls—woven using wooden bobbins to create elaborate patterns—can take a year or more. Every thread is interlaced with precision, ensuring an exceptional finish that no machine can replicate.
2. How much time does it take to complete Sozni embroidery?
Sozni embroidery is an intricate art that demands extraordinary skill and patience. A simple border design can take a few months, while a fully embroidered Jama shawl—where every inch of fabric is adorned—can take up to three years to complete. Each stitch is placed with meticulous precision, transforming the Pashmina into a masterpiece of unmatched refinement.
3. How long does it take to create a heavily embroidered Pashmina shawl?
Creating a heavily embroidered Pashmina shawl is a test of patience and mastery, often taking months or even years. A Jama Sozni shawl, where every inch is adorned with delicate needlework, can take up to three years to complete. Tilla embroidery, with its gold or silver threads, requires months of meticulous handwork to achieve its regal brilliance. A Paper Mache embroidered shawl, known for its vivid, intricate detailing, takes months of careful stitching to mirror the artistry of Kashmiri papier-mâché. Kani shawls, woven with wooden bobbins rather than embroidered, are equally time-intensive—depending on complexity, a single piece can take a year or more to weave. Each of these techniques transforms Pashmina into a canvas of craftsmanship, where time itself is woven into the fabric.
4. What is the role of the artisan’s skill in determining the final product?
The artisan’s skill is the soul of a Pashmina shawl, shaping its beauty, intricacy, and refinement. Every stage—spinning, weaving, embroidery—demands precision honed over years, often passed down through generations. A master weaver ensures the fabric’s flawless drape and featherlight texture, while an experienced embroiderer breathes life into motifs with stitches so fine they appear painted. The complexity of a Sozni Jama, the regal finesse of Tilla work, or the seamless transitions in a Kani weave all hinge on the artisan’s expertise. No two hands create the same masterpiece—skill, intuition, and patience determine whether a Pashmina is merely fine or truly extraordinary. At Pashmirah, we work with extraordinary artisans at each stage, ensuring every piece reflects the pinnacle of craftsmanship.
5. Are different artisans responsible for weaving and embroidering?
Yes, weaving and embroidery are distinct crafts, each requiring specialized artisans. Weaving is done by highly skilled weavers who interlace delicate Pashmina threads on traditional handlooms, ensuring the fabric’s fineness, drape, and durability. Embroidery, on the other hand, is an entirely separate art, carried out by master embroiderers who meticulously embellish the woven fabric with intricate needlework. Whether it’s the precision of Sozni, the grandeur of Tilla, the complexity of Paper Mache, or the seamless motifs of a Kani weave, each stage is entrusted to artisans whose expertise has been refined over generations. At Pashmirah, we work with extraordinary artisans at each stage, ensuring the highest level of craftsmanship in every creation.
6. Can I request a fully customized embroidered Pashmina, and how long would it take?
Yes, you can commission a fully customized embroidered Pashmina, tailored to your vision. The time required depends on the complexity of the design and the embroidery technique. A bespoke Sozni or Paper Mache shawl can take several months, while a Jama (fully embroidered) piece may require over a year. Tilla embroidery, with its metallic threads, demands precision and adds to the timeline. For Kani shawls, customization begins at the weaving stage, often taking a year or more. At Pashmirah, we collaborate with master artisans to bring your vision to life, ensuring every detail reflects unparalleled craftsmanship.
Contact us to commission your bespoke design.
Care and Maintenance
1. How should I care for my Pashmina product?
Pashmina requires delicate care to preserve its beauty. Dry clean is recommended to maintain the fabric’s softness and longevity. Store it in a breathable cotton bag, away from moisture and direct sunlight. Avoid contact with perfumes or sprays, as they may affect the fibers. For embroidered pieces, ensure they are stored flat to prevent creases in the intricate work. Handle with care, and your Pashmina will remain a cherished heirloom for generations.
A Pashmina saree requires even more delicate care due to its draping nature and intricate embroidery. Dry cleaning is always recommended to preserve its weave and embroidery. When storing, fold it carefully with a soft muslin or cotton cloth to prevent creases, especially along embroidered areas. Avoid hanging for long periods, as this may stretch the fabric. Keep it away from moisture, direct sunlight, and strong fragrances. If wrinkles appear, use a steam iron on the lowest setting, ensuring there is no direct contact with the fabric. With mindful care, a Pashmina saree retains its exquisite grace for generations.
2. Can Pashmina be dry cleaned?
Yes, dry cleaning is the safest method for Pashmina. It preserves the delicate fibers, maintains the softness, and protects any embroidery. Avoid regular washing, as water and detergents can weaken the weave and affect the texture. Always choose a trusted professional who understands fine wool textiles.
3. What is the best way to store Pashmina products to maintain their quality?
Store Pashmina products in a cool, dry place, away from direct sunlight and moisture. Fold them neatly and wrap them in breathable muslin or cotton fabric to protect against dust and insects. Avoid plastic storage, as it can trap moisture and damage the fibers. For long-term care, use cedar blocks or dried lavender to naturally deter moths without harsh chemicals. Air them occasionally to maintain freshness.
4. How do I prevent my Pashmina shawl from pilling?
To prevent pilling, handle your Pashmina shawl with care and avoid friction against rough surfaces or accessories. Store it folded rather than hanging to reduce stress on the fibers. If pilling occurs, do not attempt to de-pill it yourself, as this may damage the delicate weave. Instead, contact us, and our experts will carefully restore its pristine finish.
5. Are there specific detergents or methods recommended for spot cleaning?
Spot cleaning is not recommended, as even gentle dabbing can affect the delicate fibers. Instead, we advise professional dry cleaning for any stains. If you need guidance on care, contact us—we’re here to help preserve the beauty of your Pashmina.
Orders and Payments
1. How can I place an order on Pashmirah?
You can place an order on Pashmirah through our website by selecting your desired piece and proceeding to checkout. For bespoke creations or special requests, contact us directly, and we’ll guide you through the process of commissioning your exclusive Pashmina.
2. What payment methods do you accept?
We accept Mastercard®️, Visa®️, American Express®️, JCB®️, Diners Club®️, UnionPay®️, Apple Pay, Google Pay, and other major international credit cards, along with secure online payments via Stripe and PayU. For bespoke orders, direct bank transfers are also available. We welcome international payments, and you can pay in your local currency. Contact us for any specific payment inquiries.
3. Can I use international credit cards for payments?
Yes, we accept international credit cards, including Mastercard®️, Visa®️, American Express®️, JCB®️, Diners Club®️, and UnionPay®️, along with Apple Pay, Google Pay, and secure payments via Stripe and PayU. You can pay in your local currency, ensuring a seamless shopping experience.
4. How do I apply a promo code during checkout?
During checkout, you will find a promo code field on the payment page. Enter your code and apply it to see the updated total before completing your purchase. If you encounter any issues, contact us for assistance.
5. Can I modify or cancel my order once it is placed?
Once an order is placed, modifications or cancellations are limited due to the intricate nature of our craftsmanship. If you need to make changes, contact us as soon as possible. While we will do our best to accommodate your request, bespoke and made-to-order pieces cannot be altered or canceled once production has begun.
Shipping and Delivery
1. Do you offer international shipping?
Yes, we offer international shipping to most countries. Depending on the destination, delivery typically takes between 2 to 3 weeks. For faster delivery, you may request specialized courier services by contacting us directly. Shipping costs and any applicable customs duties or taxes will be the responsibility of the customer. Feel free to reach out for further details on international shipping to your location.
2. How long will it take for my order to arrive?
The delivery time for your order depends on the destination country. Generally, it takes between 2 to 3 weeks for orders to arrive. If you require faster delivery, you can request specialized courier services by contacting us directly. We will be happy to assist you with your shipping preferences.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, along with the courier service’s details. You can use this tracking number to monitor the progress of your shipment on the courier’s website. If you have any questions or need assistance, feel free to contact us, and we will be happy to help.
4. What are the shipping charges?
Shipping charges vary depending on your location, the size of the order, and the shipping method chosen. For standard shipping, the charges will be calculated at checkout. We also offer expedited shipping options for faster delivery, which may have different rates. For bespoke or special orders, please contact us for a personalized shipping quote.
5. Do you offer express shipping for special occasions?
Yes, we do offer express shipping for special occasions. If you need your Pashmina product delivered urgently, please contact us directly. We will assist you in selecting the fastest courier service available and ensure your order arrives in time for your occasion.
6. Do you offer gift packaging for Pashmina shawls or other products?
Yes, we offer elegant gift packaging for all our Pashmina products, including shawls, stoles, sarees, baby snugs, and pocket squares. Each item is carefully wrapped in luxurious, custom-designed packaging, ensuring that your gift is presented beautifully. If you’re ordering for a special occasion, let us know, and we will make sure your Pashmina is packaged with the utmost care and attention to detail.
Returns and Exchanges
1. What is your return and exchange policy?
Our return and exchange policy is as follows:
Returns: You can return your Pashmina product within 7 days of delivery for a full refund, provided the item is unused, in its original condition, and packaging.
Exchanges: If you wish to exchange an item, you can do so within 7 days of delivery, subject to availability of the desired product. The item must be in its original, unused condition with all tags attached.
Non-returnable and non-exchangeable items:
Customized or bespoke orders
Products that have been used, altered, or damaged
Items without the original packaging or tags
Please contact us within the specified period, and our customer service team will guide you through the return or exchange process.
2. How do I initiate a return?
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at care@pashmirah.com within 7 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return.
Return Authorization: Our team will provide you with return instructions and a return authorization if applicable.
Packaging: Carefully pack the item in its original packaging with all tags and labels intact. Please ensure that the product is unused and in its original condition.
Shipping: Once you receive the return instructions, send the item back to us. You will be responsible for the return shipping costs, unless the item is defective or incorrect.
Refund: Once the return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
If you have any further questions, feel free to contact us, and we will assist you throughout the process.
3. Can I exchange my Pashmina for a different product?
Yes, you can exchange your Pashmina product for a different one within 7 days of receiving your order, provided the item is in its original, unused condition with all tags and labels intact. To initiate an exchange:
Contact Us: Reach out to our customer service team at care@pashmirah.com with your order number and details of the item you’d like to exchange.
Exchange Instructions: Our team will guide you through the exchange process and provide instructions.
Return the Original Item: Once the exchange is authorized, send the item back in its original packaging. You will be responsible for the return shipping costs, unless the product is defective or incorrect.
Choose a New Product: After we receive the returned item and verify its condition, we will proceed with the exchange and send you the new product.
Please note that exchanges are subject to availability, and certain items such as custom or bespoke orders may not be eligible for exchange.
4. What if my Pashmina product arrives damaged?
If your Pashmina product arrives damaged, we sincerely apologize for the inconvenience. Here’s how to proceed:
Contact Us Immediately: Please reach out to our customer service team within 7 days of delivery at care@pashmirah.com. Include your order number and clear photographs of the damage.
Return or Exchange: Depending on the situation, we will either arrange for a return or an exchange of the damaged product at no additional cost to you.
Instructions: Our team will provide you with detailed instructions on how to return the damaged item. We will also handle any shipping costs related to the return.
Resolution: Once the returned item is received and inspected, we will promptly either send a replacement or issue a refund, depending on your preference and product availability.
Please rest assured that we take utmost care in packaging, and we strive to ensure your Pashmina products reach you in perfect condition.
5. Are bespoke or custom-embroidered pieces eligible for returns?
Bespoke or custom-embroidered pieces are not eligible for returns or exchanges, as they are specially crafted to your unique specifications. However, if the product arrives damaged or there is an issue with the order, please contact us within 7 days of delivery at care@pashmirah.com, and we will work with you to resolve the situation.
Customization and Personalization
1. Can I request a bespoke Pashmina shawl, pocket square or saree?
Yes, you can commission a bespoke Pashmina shawl or saree, crafted to your exact preferences. Whether you desire intricate embroidery, a unique weave, or a custom color palette, our artisans will bring your idea to life. Bespoke pieces require time, with creation timelines varying based on design complexity. Contact us to discuss your requirements and begin the journey of owning a truly one-of-a-kind masterpiece.
2. Do you offer personalized embroidery?
Yes, we offer personalized embroidery, allowing you to add initials, monograms, or bespoke motifs to your Pashmina shawl, saree, pocket square, or stole. Our artisans meticulously craft each detail, ensuring refinement and elegance. Custom embroidery requires time, depending on complexity. Contact us to create a piece that is uniquely yours.
3. How much time does a custom Pashmina product take?
The time required for a custom Pashmina product depends on the design, embroidery complexity, and craftsmanship involved. A bespoke plain Pashmina may take a few weeks, while an intricately embroidered piece—such as Sozni, Tilla, or Kani—can take several months to years. For highly detailed Jama or Dorukha embroidery, the process may extend even further. Contact us to discuss your vision and timeline.
4. Can I collaborate with Pashmirah for exclusive designs?
Yes, we welcome collaborations for exclusive designs. Whether you are an artist, designer, or connoisseur of fine craftsmanship, we work closely to bring unique visions to life. Our artisans can craft bespoke weaves, embroidery, and motifs tailored to your concept. Contact us to explore possibilities.
5. Do you offer collector’s or limited-edition pieces? How can I request one?
Yes, Pashmirah offers exclusive collector’s and limited-edition pieces, meticulously crafted by master artisans. These creations are rare, often featuring exquisite embroidery, intricate Kani weaving, or bespoke designs. To request one, please contact us directly, and we will guide you through the process of acquiring or commissioning a truly exceptional piece.
Sustainability and Ethics
1. How does Pashmirah ensure ethical sourcing of Pashmina wool?
At Pashmirah, we are committed to ethically sourcing the finest Pashmina wool. We work directly with Changthangi herders in Ladakh, ensuring that the wool is obtained through careful, humane combing during the natural molting season—without causing harm to the goats. By supporting traditional herding communities, we preserve this centuries-old practice while promoting fair wages and sustainable livelihoods. Every strand of Pashmina we use is a testament to respect—for nature, for artisans, and for the heritage of this extraordinary craft.
2. What efforts does Pashmirah make to support Kashmiri artisans?
At Pashmirah, we are deeply invested in preserving and uplifting the legacy of Kashmiri artisans. We collaborate with master weavers, embroiders, and craftsmen, ensuring fair wages and dignified working conditions. By valuing their extraordinary skill, we enable generational knowledge to thrive. Our support extends beyond compensation—we provide sustainable employment, encourage artistic expression, and foster global recognition for their craft. Every Pashmirah creation is a tribute to the artisans who bring it to life, honoring their dedication and preserving an art form that has endured for centuries.
3. Is Pashmirah committed to sustainable production like other luxury brands?
Sustainability at Pashmirah is not a trend—it is an intrinsic part of our philosophy. Our Pashmina is sourced responsibly, ensuring that traditional, non-mechanized processes are upheld, preserving both the craft and the environment. We work closely with artisans who use age-old techniques, requiring no harmful chemicals or industrial interventions. Every piece is created with longevity in mind, embracing slow fashion over mass production. Like the finest luxury maisons, we believe true luxury is sustainable—crafted with integrity, respect for nature, and an unwavering commitment to heritage.
4. How does Pashmirah contribute to preserving the heritage of Pashmina craftsmanship?
At Pashmirah, preserving the heritage of Pashmina craftsmanship is at the heart of everything we do. We work with master artisans who have inherited this centuries-old art, ensuring that their skills are valued, sustained, and passed down to future generations. Each piece is created using time-honored techniques, from traditional hand-weaving on wooden looms to intricate hand embroidery, without compromising authenticity for modern shortcuts. By supporting artisan communities, championing slow craftsmanship, and creating pieces that transcend time, we ensure that the legacy of true Pashmina endures.
5. Do your artisans receive fair wages and safe working conditions?
Yes, at Pashmirah, we are deeply committed to the well-being of our artisans. They receive fair wages that honor their unparalleled skill and dedication, ensuring that their craft remains a sustainable livelihood. We also prioritize safe and ethical working conditions, respecting the time-intensive nature of Pashmina weaving and embroidery. Every piece created is a testament to their artistry, and we take pride in fostering an environment where tradition thrives with dignity and respect.
Customer Service and Contact Us
1. How can I reach Pashmirah’s customer care team?
You can reach Pashmirah’s customer care team by emailing care@pashmirah.com or messaging us on WhatsApp at +91 9419999006. For bespoke requests or special inquiries, you may also contact us through our website. We’re here to assist you with every detail of your Pashmirah experience.
2. Do you have a physical boutique or showroom?
Pashmirah is exclusively available online, allowing us to bring the finest handcrafted Pashmina directly to you, no matter where you are. However, for bespoke commissions or special requests, you may contact us for a private consultation.
3. Can I schedule a private viewing of Pashmirah products?
Private viewings may be arranged for bespoke commissions or special requests. Please contact us to discuss your requirements and schedule a consultation.
4. How can I collaborate with Pashmirah as a designer or brand?
We welcome collaborations with designers and brands who share our vision for artistry and refinement. If you are interested in co-creating exclusive pieces or developing a special collection with Pashmirah, please reach out to us with your proposal.
5. Do you offer virtual consultations for personalized Pashmina selections?
Yes, we offer virtual consultations to help you select the perfect Pashmina. Whether you’re looking for a bespoke piece, a special gift, or guidance on embroidery styles, our experts are available to assist you. Contact us to schedule your personalized consultation.