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RETURNS AND EXCHANGES
Returns & Exchanges Policy
1. Timeline
At Pashmirah, we honor the timeless artistry of our handcrafted pieces. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days of delivery, subject to the conditions below.
2. Eligibility for Returns & Exchanges
Items must be unused, unwashed, and in their original condition, with all tags, dust bags, and packaging intact.
Any bespoke, customized, personalized, or final sale items cannot be returned or exchanged.
Sale items are not eligible for exchange.
Returns must include all original packaging materials. If the item was delivered with additional protective elements (e.g., dust bags, covers), they must also be returned.
Pashmirah reserves the right to refuse returns that do not meet these conditions.
3. Special Conditions for Returns
Textiles & Embroidered Pieces: Our handcrafted pieces feature intricate embroidery and delicate weaves. Please handle them with care when trying them on. Any returned item that shows signs of wear, damage, or alteration will not be accepted.
- Defective or Incorrect Items: If you receive an item that is damaged upon arrival or incorrect, please contact care@pashmirah.com within 48 hours of receiving your order. Pashmirah will cover the return shipping costs in such cases.
4. Return Process
As mentioned in Section 2(e) above, with your express consent, Pashmirah may process your personal data to analyze your consumption habits and preferences. This allows us to better tailor our products, services, and initiatives to your tastes and needs.
Using automated tools, Pashmirah may process data such as the date, value, frequency of purchases, and the types of products you have bought within a given period. This information helps us understand customer preferences and offer personalized recommendations.
Data related to your consumption habits may be gathered not only from your purchases on the Site but also from your interactions with Pashmirah, including inquiries to our customer care team or voluntary information you provide.
This study is conducted solely to enhance your shopping experience by recommending products, services, and initiatives aligned with your interests. The process is non-invasive, and you may request further information about the applied logic or request modifications to the results by contacting Pashmirah at info@pashmirah.com.
Additionally, as outlined in Section 2(a) and with your explicit consent, Pashmirah may use automated tools to analyze cookies and browsing data. This allows us to suggest products and services that match your browsing behavior on the Site. For more information, please refer to our Cookie Policy.
Return Process
1. Initiating a Return
Contact care@pashmirah.com within 7 days of delivery with your order details.
You will receive return instructions, including the address for shipping the item back.
2. Shipping the Return
The customer is responsible for return shipping costs, except in cases of defective or incorrect items.
We strongly recommend using a trackable and insured shipping method. Pashmirah is not responsible for lost or misdirected returns.
Returns should be carefully packed to avoid any damage during transit.
3. Processing the Refund
- Once the return is received and inspected, a refund will be issued to the original payment method.
- Refunds are processed within 15 business days after the return has been accepted.
- Any fluctuations in currency exchange rates during the refund process will not be reimbursed.
4. Important Notes
We recommend using a trackable and insured shipping service, as Pashmirah is not responsible for lost or misdirected returns.
Items that do not meet our return conditions may be refused or returned to the customer at their expense.
For any assistance, please contact our Customer Service at care@pashmirah.com.
5. When Changes or Cancellations Are Not Possible
Once an order has been placed, changes or cancellations are not possible.
If you purchased a Pashmirah product from an authorized reseller, please contact them directly, as their return policies may differ.
Natural variations in handcrafted pieces, including slight color differences or embroidery irregularities, are part of their uniqueness and will not be considered defects.
For further assistance, please contact care@pashmirah.com.
Exchange Policy
1. Exchange Eligibility
Exchanges are allowed for a different item of equal or greater value. If the new item is of a higher value, the price difference must be paid.
Items must be in original, unworn condition with all tags and packaging intact.
Bespoke, personalized, or final sale items cannot be exchanged.
Sale items are not eligible for exchange.
Exchanges are subject to availability.
2. Exchange Process
If you wish to exchange an item, please follow these steps:
1. Initiate the Exchange Request
- Contact our Customer Service within 7 days of receiving your order.
- Provide your order details and specify the item you wish to exchange.
2. Shipping the Item Back
Customers are responsible for return shipping costs unless the exchange is due to a damaged, defective, or incorrect item.
Items must be securely packaged to prevent damage during transit.
3. Processing the Exchange
Once received, the item will undergo a quality check.
If approved, we will ship the new item within the standard delivery timeframe.
If the new item has a higher price, the balance must be paid before dispatch.
If the new item has a lower price, a credit note will be issued for future purchases.
4. When Exchanges Are Not Possible
Exchanges will not be accepted in the following cases:
The request is made beyond 7 days from the date of delivery.
The item has been worn, used, washed, altered, or damaged in any way.
The item is not returned in its original packaging, or any essential elements (tags, labels, dust bags, etc.) are missing.
The item is a bespoke, personalized, or final sale piece (including made-to-order and customized items).
The item is part of a special collection or limited edition, explicitly marked as non-returnable.
The exchange is for a different product category (e.g., exchanging a stole for a saree).
The requested replacement item is out of stock or unavailable.
If your order does not qualify for an exchange, you may still be eligible for a return under our Return Policy.